We hope you’ll be completely delighted with your order. If for any reason you’re not though, we’re happy to offer a refund, exchange or replacement – as long as you return it to us within 21 days, unopened, unused and in its original condition. Please be aware that this does not include Sale items.
- Online and mail order returns
If you’ve bought something online or via mail order, it can only be returned or exchanged via the website.
- Sale items
All sale items are final and cannot be refunded or exchanged. The website and stores are NOT able to accept returns or exchanges on sale items.
Please follow the below steps to return your item:
- Email customer services
Please email our customer services team at firstname.lastname@example.org with your order number, contact information and reason for return or exchange.
- Return your package by recorded delivery
Upon authorization of your return request, please use the pre-paid shipping label provided by customer service. Please return your item to us by recorded delivery (you can do this at your local post office). You’ll need to keep hold of your recorded delivery receipt as proof of postage. Make sure your items are wrapped securely, preferably in the same outer packaging you received them in.
- We’ll be in touch within 30 working days with your refund, replacement or exchange
Once we’ve got your items, we’ll check they’re unused and sealed – and process the return as quickly as possible. For refunds, we’ll reimburse you using your original payment method. During busy periods, please allow a maximum of 30 working days for processing.
Please note that we can’t refund delivery charges.
In addition to our returns policy, you have the legal right to cancel your order within three working days from receipt – simply send us a notice of cancellation in writing, and, if you have already received your package, return it unopened. Opened packages will not be accepted. Where items are delivered to a third party, you can also exercise this right, as long as the aforementioned conditions are met.
Your statutory rights are not affected.